If you’re going to have tech support people that don’t know what they’re talking about, please at least train them to know when something is over their head. That way they can then forward the caller to someone with actual intelligence and not just an idiot with a script. This would be the best idea you have ever had regarding customer satisfaction.

I’m here to fix computers. Not to sell printers. I get that it’s busy. It’s busy back here too. When you can fix the computers without me, let me know.

Sometimes I wonder how retail managers get to be retail managers. I’ve seen managers who know less than employees with only two weeks of experience. Today my manager thinks that when two people call out the store can still operate normally without calling anyone in (even just having someone come in an hour early) to help.